#RECORDIT ON EXTENDED MONITOR SOFTWARE#
#RECORDIT ON EXTENDED MONITOR PC#

I understand that this was not the answer you were hoping for, and apologise for any inconvenience caused. Please note that these are not officially supported by us, and we would be unable to advise further in this case. There may be other workarounds available, such as the use of additional software. It doesn't look like this was a support feature in-game previously.

#RECORDIT ON EXTENDED MONITOR SOFTWARE#

It's possible the player you encountered on another thread was using additional software that allowed the mouse to stay 'trapped' on the one screen.

Our specialist team have taken a look at this case, and from what we can tell this is working as intended. I'd like to reach out to you with an update. Originally posted by UbiBorealis:Hello there Bloodwolf! What you do is play the game in windowed mode, use a low resolution, then just take the mouse outside the border and presto, 100% reproduction rate. They are now telling me the game doesn't support 2 monitors, when it clearly was working before, and to top it off, this issue is now confirmed to happen even if you only have 1 monitor. Ubisoft Support Hey Borealis can you please give me a hand? Tech Support from the Ubisoft side has been really unhelpful, asking me to submit things I have already submitted, not reading the whole thing or not paying attention to what I am saying. Please let me know if you need anything else and if possible, keep me informed of what you find and if a solution is found as well. I also attached both msinfo32 and dxdiag logs, as requested. I have created a case under ticket # 14026498. Twitter and Facebook [Once you've opened a ticket, please can you share your case number within this thread? Thanks!

Start a Live chat (Please check your regional opening times !) In you case notes, I would also include a link to this thread, as it includes all of the troubleshooting you've tried so far. Would you be able to open a support ticket, and upload MSinfo and a DxDiag. I've reached out to our specialist team, and they would like to collect some system files from you. The video is great, as well, as we get a good idea of your set-up and how you view everything. Originally posted by UbiBorealis:Thank you for providing such a detailed report! This is very useful for the investigation.

Duplicate & Second Screen Only: to be honest I haven't tried either of these options because I expect the game to behave similarly to 'PC Screen Only', if there's only 1 screen available (even if duplicated) then the game will run just fine (confined pointer in Fullscreen Mode).

Extended Display: as stated above, if I move the mouse pointer past the edge where screen #1 and #2 meet, the game will pause and the pointer will move into the latter.

#RECORDIT ON EXTENDED MONITOR PC#

PC Screen Only: this option obviously works just fine, cause the OS is only using 1 screen, and this issue is not reproduceable under this context.

I have also tried playing around Windows' Display Settings (and yes, I'm aware WIN + P goes through the list of available options)

Inside the game section (where you move the horse).

While loading a map (loading actually stops until you move the pointer back).

While playing the campaign intro cinematic.

I have successfully recreated this on the following contexts:

Recordit on extended monitor